We at Richmond Cues do hope that you, our valued customers, will find satisfaction in the products we offer and provide. If you are not fully satisfied with your purchase, we will have your orders replaced or provide a percentage refund.
- 1.) Cancellation of Order
- 2.) Undeliverable Packages
- All orders are final, please choose carefully as most of our products are custom lines it is not possible to offer a refund.
- Orders lost due to incomplete address provided by the customer are the responsibility of the customer and will not be eligible for a refund. Please double-check your address carefully when placing orders.
- Date of Original Order
- Order Number and Returns number
- Reason for return
- Items being returned
If you receive a defective item and want to replace it with the same item, we will ship to you the replacement free of shipping charges given that said item is available on stock.
To return the defective item, please send an email to firstname.lastname@example.org or call our customer support hotline at 1-800-479-0732 within three (3) days of delivery.
The customer will pay for all appropriate shipping costs for the return of damaged, defective or incorrect products. We will determine the method and type of shipping in returning the replacement of the merchandise. If the customers claim is substantiated we may at our discretion provide a credit to the customer for to cover the cost of shipping.
Missing items in orders must be reported immediately upon notification via email or phone. Richmond Cues reserves the right to deny claims of missing items based on the results of our investigation. We will issue a unique returns number which should be quoted in all future communications.
Absolutely no returns will be accepted without email-notification.
When packing and sending your merchandise due for return or replacement, please don't forget to include the following information: